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Continuous Improvement

Submitted by matt.stirnweis… on

PIVOT and LEAN – Improving government service and efficiency

  • The Governor's Program to Improve Vermont Outcomes Together (PIVOT) was implemented to improve operations and ensure state government is working more efficiently and effectively. Through PIVOT, state employees are working closely with the state's Chief Performance Officer to identify and eliminate inefficiencies. This program was modeled after Toyota's successful LEAN program, a process designed to increase productivity by empowering employees to systematically reduce waste.


Continuous Improvement

  • Continuous improvement allows us to identify and develop new approaches for solving new and persistent challenges to improve our services for the public and meet the needs of Vermonters. Research has shown that a strong culture of continuous improvement delivers many organizational benefits. The Agency of Administration's Chief Performance Office (CPO) has many initiatives underway to encourage more continuous improvement so that state government can provide better services to Vermonters. 
  • Continuous Improvement Training
    • Maintaining a well-trained and well-qualified workforce is a necessity for any organization. The CPO offers trainings and professional development related to structured problem solving, performance measurement, project management, change management, facilitation, data analysis, software usages, supervision, operational management, and strategic planning. These trainings serve to increase the knowledge, skill, and ability of state employees to provide efficient and effective services to Vermonters. 
    • Continuous improvement training participation has increased significantly since the training program began in FY 2013. Governor Scott has put an emphasis on this training, resulting in more state employees participating. Nearly 4,000 state employees have been trained in continuous improvement practices since 2018, which is 4.5-times the number in the four years prior. 


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